Thursdaynboots Privacy Policy

At Thursdaynboots, we value your trust as deeply as we value crafting outdoor gear—boots, clothing, and outerwear—that balances iconic style, performance, and eco-conscious innovation. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with Thursdaynboots.com (our “Website”), purchase our products, engage with our customer service, or participate in our community initiatives (like our “Old Boot Recycling Program”). We comply with global privacy standards (including applicable data protection laws) to ensure your information is handled responsibly, aligning with our commitment to transparency—both in our eco practices and in how we care for your data.

By using Thursdaynboots.com or our services, you acknowledge that you have read, understood, and agree to the practices outlined here. We may update this policy periodically; when we do, we’ll post the revised version on our Website with a “Last Updated” date. We encourage you to review it regularly to stay informed about how we safeguard your information.

1. What Personal Information We Collect

We only gather information that’s necessary to provide you with a smooth, personalized experience—never more than we need. The data we collect falls into two categories:

a. Information You Provide Voluntarily

This includes details you share directly with us, such as:

  • Account & Contact Data: Name, email address (e.g., for communications with [email protected]), phone number (if you choose to provide it), shipping/billing addresses, and account credentials (username/password) when you create an account on Thursdaynboots.com.
  • Purchase Information: Order history, product preferences (e.g., favorite boot styles, size preferences for outerwear, interest in eco-friendly materials), and payment method details (e.g., credit card numbers—note: we do not store full payment data; this is processed securely by our third-party payment partners).
  • Community & Feedback Data: Messages you send to our customer service team (via email or Website forms), responses to surveys (e.g., feedback on our recycled-material boots), participation in initiatives like the “Old Boot Recycling Program” (including details about your donated items), and product reviews or outdoor story submissions.

b. Information We Collect Automatically

When you visit or use Thursdaynboots.com, we may collect non-identifiable or semi-identifiable data to improve our Website and your experience, such as:

  • Technical Data: IP address, browser type (e.g., Chrome, Safari), device model (e.g., smartphone, laptop), operating system, screen resolution, and the pages you visit (e.g., hiking boot product pages, eco-innovation blog posts).
  • Usage Data: How you navigate our Website (e.g., click paths, search queries like “waterproof outdoor jackets”), time spent on each page, whether you complete a purchase, and interactions with our ads or promotions (e.g., clicking a banner for our recycled-fabric clothing).
  • Cookies & Similar Tools: We use cookies (small text files stored on your device) to remember your preferences (e.g., saved shipping addresses, preferred boot size), track Website performance (e.g., load times for product galleries), and personalize content (e.g., showing you new eco-friendly outerwear if you’ve purchased sustainable boots before). You can disable non-essential cookies in your browser settings, though this may limit features like automatic login or personalized recommendations.

2. How We Use Your Personal Information

We use your data for specific, transparent purposes that align with delivering great service and upholding our brand values. These purposes include:

  • Fulfilling Your Orders: Processing payments, shipping your boots, clothing, or outerwear, sending order confirmations/tracking updates, and resolving delivery issues (e.g., missing packages of waterproof jackets).
  • Providing Customer Support: Responding to your inquiries (via [email protected]), helping with product questions (e.g., “How do I care for my recycled-leather boots?”), addressing sizing concerns (e.g., “Do your hiking pants run small?”), and following up on feedback about our eco initiatives.
  • Personalizing Your Experience: Tailoring Website content (e.g., showing you winter outerwear if you’ve shopped for cold-weather gear before), product recommendations (e.g., suggesting a waterproof boot to pair with your outdoor jacket), and marketing communications (e.g., emailing you about new collections made with innovative eco materials).
  • Improving Our Products & Services: Analyzing usage data to fix Website bugs (e.g., issues with the boot size guide), optimize navigation (e.g., making it easier to find our “eco-friendly” product category), and develop new gear (e.g., expanding our recycled-material line based on customer demand).
  • Supporting Eco Initiatives: Managing programs like the “Old Boot Recycling Program” (e.g., tracking donated items, sending you updates on how your old boots are repurposed) and sharing progress on our sustainability goals (e.g., notifying you of reduced carbon emissions in our manufacturing).
  • Ensuring Security: Protecting your account and our Website from fraud, unauthorized access, or misuse (e.g., verifying your identity if you request a password reset or report a suspicious order).
  • Complying with Legal Obligations: Fulfilling tax requirements, documenting transactions, or responding to lawful requests from regulators.

3. Who We Share Your Information With

We never sell your personal information to third parties. We only share data with trusted partners who help us operate our business—and we ensure these partners follow strict privacy standards, just as we do with our eco practices:

  • Payment Processors: Companies like PayPal or Stripe that handle payment transactions (we share only the data needed to process payments, such as your billing address).
  • Shipping Partners: Courier services (e.g., USPS, UPS) that deliver your gear (we share your shipping address and order details to ensure your boots or outerwear arrive safely).
  • Eco Initiative Partners: Organizations that help us run programs like the “Old Boot Recycling Program” (we share only the data needed to process donations, such as your name and donation details—never sensitive information like payment data).
  • Customer Service Tools: Platforms that help us manage email communications and support tickets (these tools only access data relevant to resolving your inquiries, like questions about your order of sustainable clothing).
  • Analytics Providers: Services like Google Analytics that help us understand Website usage (we share non-identifiable data, such as stripped IP addresses, to avoid identifying you).
  • Legal Authorities: We may share information if required by law (e.g., to comply with a court order) or to protect our rights, safety, or the safety of our community.

4. How We Protect Your Personal Information

We use industry-standard security measures to keep your data safe from unauthorized access, loss, or theft—just as we protect the quality and sustainability of our outdoor gear. These measures include:

  • Encryption: Securing data transmitted between your device and our Website (e.g., using SSL/TLS encryption for checkout pages) and encrypting stored data (e.g., your account password).
  • Access Controls: Limiting access to your information to only Thursdaynboots team members or partners who need it to do their jobs (e.g., customer service reps helping with your boot return, eco program managers tracking your donation).
  • Regular Security Checks: Testing our Website and systems for vulnerabilities and updating our security practices to address new risks (e.g., emerging cyber threats).
  • Data Retention Limits: Storing your information only as long as needed to fulfill the purposes outlined here (e.g., keeping order history for tax compliance, retaining donation details for the “Old Boot Recycling Program” until your item is repurposed, then deleting it).

5. Your Rights Regarding Your Personal Information

You have control over your data—and we make it easy to exercise these rights, just as we make it easy to engage with our eco initiatives:

  • Access Your Data: Request a copy of the personal information we hold about you (e.g., your order history of boots, details of your participation in the recycling program).
  • Correct Inaccuracies: Update or fix incorrect information (e.g., changing your phone number in your account settings, correcting your shipping address for an upcoming order).
  • Delete Your Data: Request that we delete your personal information (with exceptions—e.g., we may keep order records for tax purposes, or donation details for program reporting).
  • Opt Out of Marketing: Unsubscribe from promotional emails (look for the “Unsubscribe” link at the bottom of every marketing email) or ask us to stop sending personalized marketing messages (e.g., updates about new outerwear collections).
  • Withdraw Consent: If you previously gave consent for us to use your data (e.g., for cookies, or to share donation details with our recycling partner), you can withdraw it anytime (e.g., via your browser settings or by emailing us).

To exercise any of these rights, email us at [email protected] with your request (include your name and email address linked to your account to help us verify your identity). We’ll respond within a reasonable timeframe (as required by law).

6. Children’s Privacy

Thursdaynboots gear and our Website are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it immediately. If you believe a child under 13 has provided us with information, please contact us at [email protected].

7. International Data Transfers

If you access Thursdaynboots.com from outside the country where our servers are located, your information may be transferred to and stored in that country. We ensure these transfers comply with privacy laws by using approved mechanisms (e.g., standard contractual clauses) to protect your data—just as we ensure our global supply chain meets our eco standards.

8. How to Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how we handle your information, please reach out to us at:

Email: [email protected]

We’ll review your inquiry and respond within 24-48 business hours—just as we do with all customer questions about our gear or eco initiatives.