Thursdaynboots Refund Policy

At Thursdaynboots, we craft outdoor gear—boots, clothing, outerwear—with the belief that your purchase should feel as reliable as the gear itself. This Refund Policy outlines the terms, conditions, and steps for requesting refunds for orders made through Thursdaynboots.com, ensuring the process is as transparent, straightforward, and aligned with our eco-conscious values as the products we design. Whether you’re returning a pair of boots that don’t fit or seeking a refund for a defective jacket, we’re here to make it right.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

Purchase Source: The gear was bought directly from Thursdaynboots.com. Purchases from third-party retailers, resellers, or unauthorized platforms are not eligible for refunds through our official process—please contact the original seller for their refund policies.
Timeframe: The refund request is submitted within 30 days of the delivery date (we use the delivery date listed in your order tracking information to calculate this window). Requests made after 30 days will not be approved, unless the gear is damaged, defective, or incorrect (see Section 4 for exceptions).
Product Condition: For non-damaged/non-defective gear: Items must be unused, unworn, and in their original condition—this means no scuffs on boot soles, no signs of wear on jackets (e.g., fabric pilling, dirt stains), intact original tags, and all eco-friendly packaging (like our recycled-material dust bags, care cards). We cannot accept refunds for gear that has been used outdoors or altered (e.g., cut boot laces, hemmed jacket sleeves), as this compromises the integrity of our products and our ability to responsibly reuse or recycle materials.
Proof of Purchase: You must provide a valid order number (found in your order confirmation email or the “Order History” section of your Thursdaynboots.com account) when submitting your refund request.

2. Refund Request Process

Follow these simple steps to submit a refund request:

Step 1: Initiate the Request

Email our customer service team at [email protected] with the following information (missing details may delay processing):

Your full name (as it appears on your order)
Valid order number
The name and details of the gear (e.g., “Recycled-Leather Hiking Boots, Size 9,” “Waterproof Outdoor Jacket, Large”)
A brief reason for the refund (e.g., “boot size too small,” “jacket style doesn’t match needs,” “received the wrong color”)
Clear photos of the gear and its original packaging (to confirm it’s unused/unworn—close-ups of tags and packaging help us verify eligibility)

Step 2: Receive Return Instructions

Within 24 business hours of your request, we’ll email you a response:

If your request is approved: We’ll send a pre-paid return label and step-by-step instructions for shipping the gear back to our facility. We cover all return shipping costs—you won’t pay extra to send back items that aren’t right for you, and we partner with carbon-neutral couriers to ensure the return process aligns with our eco values.
If your request is denied: We’ll explain the reason (e.g., “gear shows signs of outdoor use,” “request submitted after 30 days”) and offer alternative support if possible (e.g., sizing tips for future purchases, care guidance to extend the life of the gear).

Step 3: Ship the Gear Back

Package the eligible gear securely (we recommend using the original box to prevent damage during transit, and avoiding single-use plastic padding—opt for recycled paper or cloth if extra protection is needed). Attach the pre-paid return label and drop the package at the designated courier location. Keep the return tracking number for your records—this helps us locate your package if there are delivery delays and confirm when we receive it.

Step 4: Inspection & Refund Approval

Once our team receives your returned package (typically 3-5 business days after you ship it), we’ll inspect the gear to confirm it meets the eligibility criteria. If approved:

We’ll send you a “Refund Confirmation” email within 24 hours of inspection, including details on how the refund will be processed.
Refunds are issued to the original payment method used for the purchase (e.g., credit card, debit card, PayPal) to ensure security and transparency.

3. Refund Timing

The time it takes for you to receive the refund depends on your payment provider. Here’s what to expect:

Credit/Debit Cards: Refunds usually appear in your account within 3-7 business days of processing. Some banks may take up to 10 business days, especially for international transactions.
PayPal: Refunds are typically credited to your PayPal balance within 1-2 business days of processing.
Gift Cards: If you paid with a Thursdaynboots gift card, the refund will be returned to the original gift card (or a new gift card, if the original was lost) within 24 hours of processing—we’ll email you the gift card details, and it can be used for future purchases of any of our eco-friendly gear.

Note: We cannot speed up the refund timeline once it’s been sent to your payment provider, as this is controlled by their internal processes. If you haven’t received the refund after the expected timeframe, contact your bank or payment provider first—they can help trace the transaction.

4. Special Cases: Damaged, Defective, or Incorrect Gear

If you receive gear that is damaged, defective, or incorrect (e.g., a boot with a loose sole, a jacket with a broken zipper, or a medium-sized pant instead of a large), we offer expedited refunds or replacements (your choice) with the following terms:

Timeframe: You must notify us within 7 days of delivery (we cannot honor requests after 7 days, as we need to resolve these issues quickly to avoid further inconvenience and ensure we can address quality concerns in our production process).
Required Information: Email [email protected] with your order number, clear photos of: (1) the damaged/defective area (e.g., a close-up of a broken boot heel, a torn jacket seam), (2) the original packaging (including the shipping label), and (3) the gear’s tags or size labels (to confirm the incorrect item).
Process: You do NOT need to return the damaged/defective/incorrect gear (we’ll ask you to keep or recycle it responsibly, in line with our eco goals). We’ll either:
Send you a brand-new replacement of the same item (if it’s still in stock—shipped via carbon-neutral delivery, free of charge); or
Issue a full refund to your original payment method within 24 hours of verifying the issue.

5. Non-Refundable Items

The following items are not eligible for refunds, even if unopened or unused:

Customized Gear: Any item modified to your specific request (e.g., personalized boot engravings, custom-sized outerwear outside our standard range) is final sale. These items are made exclusively for you and cannot be resold or repurposed, so we cannot offer refunds.
Final Sale Items: Products marked “Final Sale” on Thursdaynboots.com (typically deeply discounted gear or limited-edition collections) are non-refundable—this is clearly indicated on the product page before purchase, so you can make an informed decision.
Free Gifts or Promotional Items: Complimentary items included with purchases (e.g., a recycled-leather keychain with a boot order) cannot be refunded separately. They may be returned with the associated paid product, but no separate refund will be issued for them.

6. Cancelled Orders

If you cancel an order within 1 hour of placing it (per our Order Changes & Cancellations policy), we’ll process a full refund immediately. The refund will be sent to your original payment method, with timing matching the guidelines in Section 3.

If you request cancellation after 1 hour, we cannot guarantee it—orders for popular gear (like our best-selling hiking boots) are processed quickly to avoid stock shortages. If the cancellation is not possible, you can return the gear for a refund once you receive it (per Section 2).

7. Refunds for Old Boot Recycling Program

If you participate in our “Old Boot Recycling Program” and encounter an issue (e.g., we don’t receive your old boots, or you don’t get your promised discount), we’ll resolve it promptly:

If we don’t confirm receipt of your old boots within 7 days of shipment, email us at [email protected] with your return tracking number—we’ll trace the package and, if confirmed lost, still honor the discount or offer a small refund as a thank-you for your sustainability efforts.
If you don’t receive your discount code after we confirm your old boots, we’ll resend it within 24 hours or adjust your next order to include the discount.

8. How to Contact Us for Refund Questions

If you have questions about your refund request, need help tracking a refund, or want to dispute a denied refund, email our customer service team at [email protected] with your order number and refund request details. We respond to all refund-related inquiries within 24 business hours and will work with you to resolve any issues—whether it’s clarifying eligibility, updating you on refund status, or addressing concerns about the return process.

Thank you for choosing Thursdaynboots. We understand that selecting outdoor gear is a personal decision, and if a piece doesn’t feel like the right fit for your adventures, we’re committed to making the refund process stress-free. Your trust in our brand matters, and we’ll always treat your request with the same care we put into crafting our eco-conscious, high-performance gear.