Thursdaynboots Shipping Policy

At Thursdaynboots, we know your outdoor gear—whether it’s a pair of durable hiking boots, a weather-resistant jacket, or versatile outerwear—is meant to take you on adventures. That’s why we prioritize shipping that’s as reliable, sustainable, and thoughtful as the gear we craft. This Shipping Policy outlines all details for orders placed through Thursdaynboots.com, from delivery ranges to eco-friendly packaging, so you know exactly how your gear will reach you—on time and in great condition.

1. Shipping Eligibility & Coverage

We ship our outdoor gear to locations worldwide, bringing our blend of style, performance, and sustainability to adventurers everywhere. Here’s our coverage breakdown:

Domestic Shipping (United States): We deliver to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico. Whether you’re in a city or a remote outdoor hub, we’ll get your boots and outerwear to you.
International Shipping: We ship to most countries and regions, including Canada, the United Kingdom, European Union nations (France, Germany, Italy, Spain, etc.), Australia, Japan, New Zealand, and major outdoor destinations in Asia and South America. A full list of eligible locations is available during checkout—enter your shipping address to confirm delivery to your area.

Note: We do not ship to PO boxes, APO/FPO addresses, or restricted territories (per international shipping regulations). If you’re ordering from a remote outdoor location and have questions about delivery, contact our team at [email protected] for assistance.

2. Shipping Costs & Delivery Options

We offer two shipping options to fit your timeline—both aligned with our eco values:

a. Standard Shipping (Free Worldwide, Carbon-Neutral)

Cost: Free for all orders, no minimum purchase required. We cover full shipping costs, and we partner with carbon-neutral couriers to offset emissions from every delivery—so your gear’s journey to you doesn’t cost the planet.
Delivery Time: 5-10 business days from the date your order ships (varies slightly by location—international orders may take 1-2 extra days due to customs clearance, but we’ll provide tracking to keep you updated).

b. Expedited Shipping (Fast & Sustainable)

Cost: Calculated at checkout based on your location (e.g., \(14.99 USD for domestic U.S. orders, \)29.99 USD for international orders like the UK or Australia). Like standard shipping, expedited deliveries are carbon-neutral.
Delivery Time: 2-4 business days from the date your order ships (domestic U.S.) or 3-6 business days (international). This option is ideal if you need gear for an upcoming trip—whether it’s a weekend hike or a winter camping trip.

Important: International orders may be subject to customs duties, taxes, or fees imposed by your country’s government. These are not included in our shipping costs—you will be responsible for paying them upon delivery. Contact your local customs office for details on applicable charges, or email us for help estimating potential fees.

3. Order Processing & Eco-Friendly Packaging

a. Processing Time

We process orders within 1-3 business days of placement (excluding weekends, holidays, and peak periods like Black Friday or pre-winter outerwear sales, when processing may take up to 4 business days). Processing includes:

Verifying your payment and order details to ensure accuracy.
Inspecting your gear for quality (e.g., checking boot soles for durability, testing jacket zippers, confirming outerwear waterproofing).
Preparing your order for shipping—with extra care for delicate details (like leather boot laces or jacket liners).

You’ll receive an “Order Confirmation” email immediately after placing your order, and a “Shipping Confirmation” email once your package is on its way—complete with tracking info.

b. Sustainable Packaging

We believe shipping should be as eco-conscious as our gear. That’s why we use:

Recycled & Recyclable Materials: Outer boxes are made from 100% recycled cardboard, and we avoid single-use plastic—instead using recycled paper padding, compostable mailers, and fabric dust bags (made from recycled plastic bottles) to protect your boots and outerwear.
Minimal Waste: We skip unnecessary packaging (no plastic stickers or excess tissue paper) and design boxes to fit your gear perfectly—reducing empty space and cutting down on shipping emissions.
Reusable Touches: Our fabric dust bags double as storage for your gear (great for keeping boots clean during travel!) or can be repurposed for other uses—extending their life beyond delivery.

4. Order Tracking

Once your order ships, you’ll receive a “Shipping Confirmation” email with:

A unique tracking number.
A direct link to the courier’s website (e.g., USPS, UPS, DHL) where you can monitor your package’s status in real time—from our facility to your doorstep. You’ll see when it’s in transit, out for delivery, and delivered.

If you don’t receive the “Shipping Confirmation” within 4 business hours of placing your order:

Check your spam/junk folder (emails from Thursdaynboots often get filtered here, especially if you’re using a work email).
Log into your Thursdaynboots.com account and go to “Order History”—your tracking details will be listed there if your order has shipped.
Email us at [email protected] with your order number, and we’ll resend the email or share the tracking link directly.

5. Missing, Lost, or Damaged Packages

a. Missing Packages

If your tracking number shows “Delivered” but you haven’t received your package:

Check with household members, neighbors, or building management—couriers often leave packages in secure spots (e.g., front porches, mailrooms, or with a trusted neighbor) to avoid theft, especially for valuable gear like boots.
Verify your shipping address in your Thursdaynboots account to ensure it’s correct (typos in street names or zip codes can lead to misdeliveries).
Wait 48 hours—couriers sometimes mark packages as “Delivered” a day early, especially during busy shipping seasons.

If you still can’t find your package after 48 hours, email us at [email protected] with your order number and tracking number. We’ll file a claim with the courier and either send a replacement (free of charge, if in stock) or issue a full refund—whichever you prefer.

b. Damaged Packages/Gear

We take extra care with packaging, but if your gear arrives damaged (e.g., a boot sole cracked during transit, a jacket torn in the box) or the package is damaged:

Notify us within 7 days of delivery via email ([email protected]) with:
Your order number.
Clear photos of the damaged package and gear (close-ups of the damage help us resolve the issue faster—e.g., a photo of a split boot heel or a torn jacket seam).
A brief description of the problem (e.g., “boot sole arrived cracked,” “jacket was torn in the box”).
You won’t need to return the damaged item (we’ll ask you to keep or recycle it responsibly, in line with our eco goals). We’ll either:
Send a brand-new replacement of the same item (if in stock—shipped via carbon-neutral delivery, free of charge); or
Issue a full refund to your original payment method within 24 hours of verifying the damage.

6. Shipping Restrictions

Certain countries have specific regulations for importing outdoor gear (e.g., restrictions on leather products, or requirements for waterproofing chemicals). If your order is affected by these restrictions:

We’ll notify you via email within 2 business days of placing your order.
We’ll either adjust your order to comply with local rules (e.g., substituting a synthetic boot for a leather one if leather is restricted) or cancel the order and issue a full refund—whichever works best for you.

If you’re ordering from a country with strict import laws (e.g., some Middle Eastern or Asian nations), feel free to email us first—we can help you confirm if your desired gear can be shipped.

7. How to Contact Us for Shipping Questions

If you have questions about your order’s shipping status, need to update your shipping address (must request within 1 hour of placing your order), or have concerns about a missing/damaged package, contact our team at:

Email: [email protected]

Include your order number and a brief description of your inquiry (e.g., “tracking not updating,” “package missing,” “gear arrived damaged”), and we’ll respond within 24 business hours. We’re here to ensure your outdoor gear arrives safely and on time—so you can focus on planning your next adventure.

Thank you for choosing Thursdaynboots. We’re honored to be part of your outdoor journey, and we’ll keep working to make your shipping experience as sustainable and smooth as the gear you love.